At Ace's Wireless, we are committed to customer satisfaction while creating a unique, high quality shopping experience through selling the most affordable cases on the market. Below are a list of the most frequently asked questions for your reference. If this didn't answer your question please contact us and we'll do our best to respond within the following business day.
Q: Are your cases protective?
A: Yes rest assured, most of our cases meet military drop-test standards: (MIL-STD 810G-516.6). However, other cases such as our wallet covers are considered a fashion accessory and not designed to protect your phone when mishandled.
Q: When will my case ship?
A: We do have a 1-3 day processing window for all orders. After this, it normally takes USPS first class mail 3 days to ship, so allow up to 6 days for the item to receive. If you still have not recieved your item after the 7th day contact email@example.com
Q: Why is my tracking link not working?
A: Tracking links take between 24-48 hours to fully update. If your tracking link has not updated within that time frame please contact us at firstname.lastname@example.org ASAP.
Q: I entered the wrong address for delivery, can I change it?
A: As long as you have not received your shipping notification we can usually change your delivery address for you, please email us ASAP at email@example.com with your order number and the address you wish to change delivery to.
Q: How long does delivery take?
A: Our domestic shipping is 3-5 business days. Allow 6 days for the item to arrive. For more detailed information please email us at firstname.lastname@example.org.
Q: When will you be restocking "_______" case?
A: We try to restock most of our designs within a week or two of selling out with the exception of our limited edition releases. Please sign up to our newsletter to be notified of our restock.
Q: What should I do if my package says it has delivered but I have not received it?
A: Please email us at email@example.com so we can look into that ASAP for you!
Q: I accidentally ordered the wrong size case, am I able to exchange it for the correct size?
A: We do accept exchanges on unused cases within ten days of receiving your order to our Customer Inquiries Address: Aces Wireless® cases 415 cottage grove Rd. Bloomfield, Ct. 06002. Please include a note with your order number and request for the exchange including the style and size desired and we will send out a replacement upon reviewing the returned case. Buyer must pay return shipping.
Q: I ordered a case but it wouldn't let me select the size, how do I know I got the right case for my phone?
A: Our cases will fit all styles listed in their title. Our new combination cases will fit multiple iPhone sizes. For example - our Black 6/6S case will fit just the 6/6S while the Black iPhone 6/7/8 style will fit all of the phones listed (6/6s,7 and 8). Our PLUS sizes work the same way. If you are unsure when ordering you can always add a comment to your order as we do check every one! :)
Q: What is your return policy?
A: We do accept returns and exchanges on unused cases within 30 days of receiving your order to our Customer Inquiries Address: Aces Wireless® cases 415 cottage grove Rd. Bloomfield, Ct. 06002. Please include a note with your order number and your request for a refund or exchange and we will process it ASAP upon review of the returned case. Contact firstname.lastname@example.org with any return related questions. Note: Buyer must pay return shipping. All refunds are for the price of the product excluding shipping costs buyer paid at checkout.
Q: Do you ship internationally?
A: Currently, we only ship domestically in the United States. All prices shown are in U.S. dollars.